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Our staff

Winners of the Staff Awards overall high performing team winner - falls & bone health team

Hounslow and Richmond Community Healthcare NHS Trust employs over 1000 staff working across a variety of specialist professions, all with the common goal of providing high quality care to our patients.

None of our achievements in improving the health of the local community would have been possible without the hard work and dedication of our staff.   We are committed to providing a working environment where every member of staff feels valued and supported so that they are able to perform to the best of their ability. 

Occupational profiles

Find out about some of the specialist and varied roles and professions within our workforce - as well as the fantastic staff we employ - by reading our occupational profiles section below:

Health visitor Amy Nixon

A health visitor is a qualified and registered nurse or midwife who works primarily with pre-school children and families. They support and advise on a range of areas such as breast feeding and weaning, safety, immunisation, hygiene, post natal depression as well as physical and emotional development and other aspects of health and childcare.

Health visitors also advise on all aspects of family health and social issues that may impact on families and work in partnership with GPs, other health professionals and other agencies such as local authority children’s services, early year’s children’s services and local housing departments.

Health visitor Amy Nixon is at the beginning of her health visiting career. She trained in the Richmond borough and now works in Hounslow.

What is it like to work here at Hounslow and Richmond Community Healthcare? 

It’s great. Hounslow has got very different needs to Richmond. Here, there are a lot of vulnerable families, poverty, asylum seekers and people who move in and out of the area. It’s a good place to work because there are a lot of different challenges. In Richmond, you tend to have more affluent areas and so the needs are different. There are a lot of different cultures here so you’re always learning. It’s very diverse and interesting. It’s unlike anywhere else I've worked before.  

What is the most enjoyable/rewarding aspect of working here? 

I find supporting the families particularly rewarding if you’re working with first time parents or those who won’t get much support otherwise. It’s really nice going into their homes and speaking to them when they've just had a baby. It’s a lovely thing that we have the chance to do. I like supporting them and watching them grow in confidence. You sometimes have the chance to see some families quite often and build a good relationship with them.

How does working here help your career? 

I think it’s been a good start, particularly working somewhere like Hounslow which is quite challenging. It’s given me lots of experience that I wouldn't have got in other areas. I have my own case-load of families. As a nurse, you share patient care, and in health visiting, there is still an element of that, but you are also given families that you are specifically responsible for.

How would you describe the support and training? 

It’s good. Our manager’s got an open door policy and you see and hear a lot from them which is nice. There is a lot of training here. When I started, I was surprised at how many study days there are. There’s also a lot of safeguarding training available. There are a lot of opportunities for extra training and they are good at keeping you up-to-date. It definitely enables you to progress. We have a good work culture. All the managers are very approachable and there’s good communication. The teams are quite big and everyone is happy to help each other out and look after each other.

Gail Balfour, childrens community nurse

Children’s community nurses look after children from birth - or those reaching the end of life -and support children referred to the local community service as they get older and their needs become different. The nurses also visit nurseries and schools to train their staff how to use equipment.

Gail is one of our continuing care nurses. Her team consists of experienced children’s nurses. They provide intensive home care to children with complex health needs so that they can have a normal family life and reduce the number of times they are admitted to hospital.

They look after children from birth or those reaching the end of life and deal with children referred to HRCH as they get older and their needs become different. The nurses also visit nurseries and schools to train their staff how to use equipment. 

1.    What’s it like to work here at HRCH? 

I joined the trust from Wandsworth, so it’s a different area. I find it an easy trust to fit into because I think senior management here at HRCH are quite visible, especially in my team. We have good access to our senior managers which is helpful. We know who they are so the teams are friendlier. They’re quite open to flexible work. Also, if a member of staff is having problems with health, they will do their best to work round that. They’re very accommodating with all those things. 

2.    In your opinion, what makes HRCH unique? 

There are advantages with not being attached to a particular hospital as the teams are more dynamic. The fact that it’s more independent works better in my opinion. Although it’s one trust, there are also quite a lot of different methods of providing care. 

3.    What is the most enjoyable/rewarding aspect of working here? 

I think it’s seeing the difference we make to families and children that spent a lot of time in hospital initially, before they had received our care. There’s a child I saw this morning for the first time since the summer holidays who, since I’ve been here, I’ve seen once a week every week for many years. In the summer time, he had a particular operation and he really is a child transformed. He’s doing great and I consider him a success story. I think watching the children change is the most rewarding aspect of my work. The other really rewarding aspect, although a very different kind of reward, is when a child reaches the end of life and you’re helping the parents so they can get to the point where they can accept it and let go. It’s definitely a lot more intimate than hospital nursing. 

4.    How would you describe the support and training? 

I can’t fault the support. When I’ve had problems, there have been very good support from my immediate manager and senior manager. I’ve had the opportunity to go on the comparative study, which fits in with the work. 

In-patient staff nurse, Grace Alum

The inpatient unit at Teddington Memorial Hospital is for continuing care and for the rehabilitation of adult patients who are medically stable and have the potential to undergo a period of rehabilitation.

The in-patient team is multi-disciplinary and consists of nurses, health care assistants, physiotherapists, occupational therapists, GPs and visiting consultants in care of the elderly.

Staff nurse Grace Alum has worked at Teddington Memorial Hospital’s inpatient unit since November 2014. She received her nursing qualification in Uganda. 

1. What is it like to work here at Hounslow and Richmond Community Healthcare? 

People are friendly and welcoming. The work environment is very good because the patients are calm and are easy to work with. The nurses have more time for the patients because it's not acute setting. When the patients come here they don't want to leave us because they have received the best care we offer. It’s very nice and rewarding to work here. I thought of coming here because I liked the place so much when I visited.

2. In your opinion, what makes Hounslow & Richmond unique? 

It is the way they look after their patients. It is different from other places because when I came here the way they handled the patients and their complaints is quick and they try hard to satisfy them. The patients also get free things such as television. In other hospitals, you have to pay to use the television but everything here is provided. HRCH look after the staff as well because they think about the long hours and how they're not suitable for us. If you work long hours then you get tired and worn out but if you work these set hours then you can get deliver the best care the patients need. They are very good at looking after us.  When you come here you are also given proper training in order to work well with the patients. 

3. How does it compare to other places to work? 

Compared to other places, I have more time for my patients because it is not an acute setting and it is a slower pace. Here you have your whole time with the patients to give them the care they need. I have more time for my patients than in acute setting. I look after about eight to ten patients a day and I find that I have enough time to look after them. I don't do night shift but I do early shift and late shift because I requested not to do nights. They're good at considering our needs. 

4. What is the most enjoyable/rewarding aspect of working here? 

The most enjoyable thing is that we work as a team and our patients give us a lot of compliments which is good for morale and to deliver more care. To me, it is also about being pleased with the work I've done and the care I've delivered to patients. The teams are close and we help each other. If there's something you don't know then people are very willing to help, especially if you're new and have to learn the policies and the procedures. The way of working is a little bit different 
Community nurse, Ricardo Gonzales

Community nurses visit house-bound patients to provide advice and care such as palliative care, wound management, medication support, catheter and continence care, and to assess patients' needs for equipment provision such as specialist beds and mattresses.Their work involves care for a range of patients who may well be acutely unwell, have a long term condition, require palliative care or those that require intensive and technological care.  

Ricardo Gonzalez is a community nurse at Teddington Health and Social Care Centre (THSCC) and has always had a special interest for community work. He was a support worker before he was a nurse and supported people with learning difficulties in the community for 15 years. Ricardo did his nursing degree at Edinburgh Napier University in Scotland and qualified as a nurse in 2014. Ricardo’s post as a community nurse at THSCC is his first post as a nurse.

1. What is it like to work here at HRCH? 

On one hand it’s an excellent opportunity to work as an autonomous health practitioner and on the other it’s knowing that behind me there is a NHS trust to support and help me in my decision-making process. The safety and health promotion of the patient is paramount and the rest is a field full of autonomous opportunities to explore! 

2. In your opinion, what makes Hounslow & Richmond unique? 

It has to be the ample learning and training opportunities that it provides. Be careful in what you agree to in your appraisal; the trust will help you to achieve it all the way up!

3. How does it compare to other places? 

It’s the variety of skills you will develop within primary health care. This includes ad hoc vital assessments; exploring the large field of tissue viability; providing dignified care to patient and families in distress; community intravenous therapy and much more.

4. What is the most enjoyable/rewarding aspect of working here? 

Long lasting relationships with patients! A relationship with each patient will help to enhance and improve overall health within a whole community.

5. How would you describe the support and training? 

You feel supported in all the learning of skills that you need to fulfil your role as a competent practitioner. However, is also about your learning needs so again the trust will support you in your aims. It’s great that the trust employs newly qualified nurses and develops you from the beginning!

6. Do you have the opportunity to have variety/move departments/grow as an individual? 

Community nursing is about multidisciplinary work. Working with other colleagues from health and social care will open many avenues for you to explore and enhance your knowledge. For example, I got a special interest in supporting people to manage long term conditions to improve their overall health and enhance health promotion. 

7. What would you say to someone thinking of joining? 

Enough of thinking about it! Just go to www.hrch.nhs.uk and apply! Very approachable people in the interview panel too.

Musculoskeletal physiotherapist, James Pain

The trust's musculoskeletal (MSK) physiotherapy service provides specialist physiotherapy assessment, treatment and management advice for patients with a wide range of musculoskeletal conditions including neck and back pain, arthritis, joint pain, soft tissue injuries, sports injuries, orthopaedic post-op management and chronic muscular and skeletal conditions.

HRCH’s MSK team also provides treatment and management advice for musculoskeletal pregnant and post natal problems, female continence and gynaecological problems. They also offer group rehabilitation classes as well as one to one sessions. Treatment may include spinal mobilisations, acupuncture, exercise rehabilitation, joint manipulation, hydrotherapy and Long term self-management strategies.  

James Pain has been working for HRCH’s MSK physiotherapy service for three years. Before going to university, James undertook a week-long work experience at Teddington Memorial Hospital and then worked for four months as a band five vocational physiotherapist.

1. What is it like to work here at HRCH? 

HRCH is a really good trust to work. They give you really good opportunities and we are given a lot of training. We get a good patient and case workload because of Teddington, Twickenham and Richmond. It’s quite an affluent area so you see a lot of people. You also learn a lot from others and it’s really nice to have support from other members of the team. 

2. In your opinion, what makes Hounslow and Richmond Community Healthcare unique? 

We are able to offer the patients more. Here, it’s all about using the most relevant research and techniques. It’s a lot more research orientated. Most people have also been here for a long time so it’s a bit like a family. It has a low turnover whereas some trusts have a really high turnover where they have different people in every day. 

3. What is the most enjoyable/rewarding aspect of working here? 

I think the most enjoyable is the team – there is some really nice teamwork. Everyone is always willing to help as well which is nice. The most rewarding would be helping other people. We get students here and band five physiotherapists, which are junior physiotherapists, and it’s nice to supervise them and help them to improve. 

4. What would you say to someone thinking of joining? 

Apply! Look around the departments and just go for it. Check out the department and meet the people so you can make sure you’re going to fit in the team. The most important thing is that you feel that you can fit in. You also need to have work experience. Research the trust and talk to as many people from the trust as possible. I worked here for four months as a band five vocational physiotherapist so I knew the team really well. I would definitely recommend HRCH as a place to work.