Easter on-call for emergency repairs
2 April - Good Friday: 10am to 2pm
3 April - Saturday: 8am to 8pm
4 April - Easter Sunday: 10am to 2pm
5 April - Easter Monday: 10am to 2pm
Normal hours will resume on 6 April 2021.
To access this service, call 020 3771 5990 – select option 2 and leave a message for our repair engineer.
Please leave your name and contact number.
The engineer will call you back and assess the problem and the need for an emergency repair.
Support during the coronavirus response
During this difficult time, a lot of our clients are shielding and staying home. We are also following the guidance and reducing contact to the essential services only.
Our staff will be working from home wherever possible and we are looking at how we can work differently by offering telephone assessments and working towards video consultation where this is possible. This is a challenge due to the hands-on nature of our work with you.
If you have an urgent need, please make this clear to our team. As staff work from home, you will need to leave a clear voice message or email. We will be able to get these messages securely, and will get back to you as soon as possible.
Tel: 020 3771 5990
We are following stringent hygiene guidelines and staff attending visits will be required to were protective aprons and gloves. We will guide you through social distancing to reduce contact, such as leaving equipment at the door.
We will screen for any risk of infection within a home before we visit and will not attend homes where coronavirus is suspected unless absolutely necessary.
We thank you for your co-operation and patience in these challenging times. We look forward to a time when we can resume our usual services. Until then, we wish you safety, health and quality time with your loved ones.