Due to the current situation with Coronavirus (COVID-19), we have had to make some changes to the way we work in the community. We want to ensure that the families, children and young people that really need our support can still access help, we continue to offer home visits for some health visiting contacts and have implemented video consultations for other contacts.
Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and brings your care closer to home.
What is a health visitor?
A Health Visitor is a qualified and registered nurse or midwife who works primarily with pre-school children and families. The role of the Health Visitor is about the promotion of health and the prevention of illness in all age groups. The health visitor leads a skill mix team of community staff nurses and community nursery nurses
The health visiting team are be able to support and advise on areas such as breast feeding and weaning, emotional wellbeing, attachment, safety, immunisation, physical and emotional development and other aspects of health and childcare. They are also able to provide support with behaviour management, toilet training, sleep and school readiness.
Health visitors can advise on all aspects of family health and social issues that may impact on families. Health visitors work in partnership with GPs and other members of the primary healthcare team, and other health professionals such as therapists, community paediatricians, and child and adolescent mental health services.
Health visitors work in collaboration with other agencies such as local authority children’s services and early years children’s services.
The health visiting service also has close contact with, and may refer families to, support groups in the voluntary sector such as Home Start. The team are able to signpost clients to services in the local community.
You can find out more about the role of health visitors by downloading the patient information leaflets on the right hand side of this page.
Child health clinics suspended
To enable our staff to maintain essential services for families across Hounslow during the pandemic, we have suspended our Child Health Clinics for the foreseeable future.
Please accept our apologies for this temporary suspension.
Breastfeeding support drop-ins have reopened, by appointment only. Full details are available on the Local Breastfeeding Support Drop leaflet.
Please remember to wear a face covering and keep your distance when attending your appointment.
Midwives will refer Babies who are eligible for BCG to community vaccination clinics to be vaccinated; if you are worried your baby may have missed their BCG vaccination please contact the health visiting service on 020 8973 3490 or via Email: HRCH.firstname.lastname@example.org.
What do I need to make a video call?
A good connection to the internet
If you can watch a video online (e.g. YouTube) you can make a video call
A private, well-lit area where you will not be disturbed during the consultation
One of these:
- Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
- Safari web browser on an Apple iMac, MacBook, iPad or iPhone
Web-camera, speakers, and microphone already built into laptops or mobile devices
Is it secure?
Video calls are secure - your privacy is protected.
You have your own private video room that only authorised clinicians can enter.
How much internet data will I use?
You don’t use any data while waiting for a clinician to join you.
An Attend Anywhere video call uses a similar amount of data to Skype or FaceTime. The video call is free, except for your internet usage.
Make sure you have one of the following web browsers:
Windows 7+, Android 5.1+, MacOS 10.11+, iPad OS13+
MacOS 10.12+, iOS 11.4+, iPadOS 13+
- Go to the web address you are given by the service
- Click the Start video call button and follow instructions
- Wait in your own private video room
- Your clinician will see you arrive in the waiting area and will join you in your video room when they are ready
The Health Visiting Service follows the Healthy Child Programme, which recognises the first five years of a child’s life as the most important for human development. We offer 4 tiers of healthcare and prevention to support families in making healthy choices to promote their child’s health, growth and development.
The health visiting team offers a core universal health visiting service to every family with a child under 5 years of age consisting of an:
new birth contact between 10 – 14 days after birth
assessment of maternal emotional well-being
child health reviews at 1 and 2 years of age
telephone advice line
routine growth monitoring at well child health clinics
Universal plus service
The health visiting team can provide some extra advice and support when you need specific expert help with, for example, postnatal depression, your child’s sleep, feeding or behaviour issues.
Universal partnership plus service
If you need additional help because you may be experiencing, for example, domestic violence or mental health problems, the health visiting team will work with you and other professionals to devise a support plan to enable your child to reach their full potential.
Worried your child is unwell?
Having an ill child can be a very scary experience for parents. If you understand more about the illness, it can help you to feel more in control.
This information in this section deals with common infections in children who are normally healthy. It is not meant for children who have ongoing health problems such as asthma, heart or kidney problems.
If you urgently need medical help or advice, call NHS 111.
How to help your unwell child
- coughs and colds
- diarrhoea and vomiting
- ear problems
- rashes and dry skin
- first aid kits
It tells you how you can treat your child at home and symptoms to look for which may need more investigation by a healthcare professional.
Other useful documents
Baby Check App by the Lullaby Trust
Isolating safely at home - This document contains specific information for pregnant women and mothers who have recently given birth.
Go straight to the emergency department (A&E) or call 999 if your child:
- Looks mottled, bluish or pale
- Is very lethargic or difficult to wake
- Feels abnormally cold to touch
- Is breathing much faster than normal
- Has a rash that does not fade when you press it
- Has a fit or convulsion