Dementia services (Richmond)

Our Richmond Community Dementia Clinical Specialist Service helps to promote independence at home and improve the service and quality of care for patients living with dementia and their carers.

The service aims to improve communication and coordination of care by liaising with other services such as GPs, social care and other statutory or voluntary services.

This service is only for people registered with a Richmond GP. We will be adding information about the care pathway for Hounslow soon.

  • Patients registered with a GP in the borough of Richmond
  • Carers of patients registered with a GP in the borough of Richmond 
  • Those receiving care from other HRCH services in the borough of Richmond 

  • Home visits to assess and discuss your needs
  • Dementia screening and referral to GP or memory clinic
  • Recommendation and referral to local support services in the statutory and voluntary sectors
  • Attendance at meetings with other professionals as your patient / carer advocate to ensure your views are respected
  • Liaison with other staff to ensure you receive care for your dementia as well as your physical needs
  • Advice on: developing a support plan to prevent hospital admission or a crisis; developing our workforce by providing awareness and more in-depth training for our healthcare professionals and support staff; and promoting positive dementia care
  • Help and support for patients and carers to make future plans

Photograph of butterfly with text reading "The majority of support provided to people with Dementia is, in fact, provided by families and other unpaid carers. If this is you, or someone you know, there is considerable support and help available locally."Supporting Carers of People with Living Dementia

People who support a relative or friend living with dementia often provide the majority of support and possess an in-depth knowledge of the person they care for. We realise supporting a loved one with dementia can be stressful and challenging. 

Some of the challenges can include coping with the financial, emotional and physical assistance required in the practicalities of daily living. The health of the person acting as a carer can be overlooked when there is a lot to organise. 

Being informed allows you and the person you are caring for to access the right support at the right time. This can help to maintain independence as abilities change, enabling a better quality of life, based on what is important to individuals.

The HRCH Dementia Service offers home visits to help you prioritise care and support appropriate to your needs and those of your loved ones living with dementia. 

We do this by helping you coordinate with services and create plans for your future appropriate to your changing needs. Our assessment looks at the needs of carers, as we consider them essential partners in the provision and delivery of health and social care services.

Support can also be received by contacting the local carers hub in Richmond and CILS in Hounslow. Please see contact numbers below.

Local Support for Carers

Richmond Carers Centre

Richmond Carers Centre is a local charity that provides support to carers and young carers. They offer free and confidential advice, information and support to unpaid carers living or caring for someone living in the London Borough of Richmond upon Thames.

Tel: 020 8867 2380

Hounslow Community Partnership

Hounslow Community Partnership is a collaboration of charities led by INS. We support people living in Hounslow Borough, we offer information, advice, support and training to adults who are either an unpaid carer or have a long-term health condition.
Working together to help you and your carer maintain an independent lifestyle in your own home

Tel: 020 3693 4003

  • Council on line resource directory – care homes, support for carers services that support residents to stay living on their own homes. Enter the relevant borough name to obtain local details.

  • Hounslow,  Hammersmith and Ealing Alzheimer’s Society offers services and advice to people living with any form of dementia and their carers.  Dementia Advisers offer home visits, one to one support and carers support groups.  Contact for their programme of activities, including singing for the brain and advice , on: 020 8580 1057 or

  • The Richmond Community Independent Living Services (CILS) offers a wide range of services designed to maximise independence: 

  • Richmond Alzheimer’s Society offers services and advice to people living with any form of dementia and their carers.  Dementia Advisers offer home visits, one to one support and carers support groups, cafes, social events, activities and training. Contact for their programme of activities and advice on 020 8036 9570 or


We would like to invite you to like our Facebook page and join the group so you can help provide a network of support and share your stories with those with similar experiences:

Please ask for:

Nina Jalota and Teresa Keegal

020 8614 5429/5430

Team administrator phone number:
020 8615 5428

​​​​​​​Community Dementia Practitioners
Teddington Health and Social Care Centre
18 Queens Road
TW11 0LR

Teresa has worked within community health services for over 30 years. This has included working in a rehabilitation team supporting early discharge home from hospital and as a District Nurse Team Leader within the Hounslow area of Hounslow & Richmond Community Healthcare NHS Trust. During this time she led several innovations including setting up leg ulcer clinics with protocols for care and introducing electronic record keeping and standardised careplans to enable consistency of care across the Trust. This work often bought Teresa in to contact with patients living with dementia as well as personal family experience of the disease.

Nina is an experienced Occupational Therapist who has worked in both physical and mental health NHS services.  Nina has extensive skills in complex caseload management ranging across acute A & E, rehabilitation and community, alongside specialised training and teaching in dementia care. She is a passionate practitioner dedicated to improving patient care and quality of life. Like Teresa, Nina works holistically, taking into account each individual’s needs and working with and alongside unpaid or family carers as well as other health and care professionals. She is committed to teaching others about dementia and creating effective, as well as compassionate care and support for people living with dementia.

Positive Dementia Care LogoNina and Teresa work as a team, benefiting from each other’s skills and experience so that the best possible solutions are offered to people living with dementia, their carers and the other professionals involved in each person’s dementia care. They are also core members of the HRCH Dementia Training Team which has been offering dementia training and education to staff and partners since 2012. 

The service aims to support the general health teams in the community caring for patients and their carers, ensuring they receive care for their dementia alongside any co-morbidities

All of our team members volunteer with The Alzheimer's Society as Dementia Friends Champions.

Referrals can be made via your GP surgery, hospital or other health or social care professional.

Click here for dementia service referral criteria (opens pdf).

Dementia service operates Monday – Friday 8am – 6pm, excluding bank holidays