[Skip to content]

Search our Site
HRCH logo

Patient Advice and Liaison Service (PALS)

We want to know what you think of our services:

We provide free, informal, confidential help and advice for patients, carers and their families.

We can help if you have a compliment, question or concern about community health services in Hounslow and Richmond.

What can PALS do for you?

Help you get the information you need about NHS services
Listen and respond to suggestions, concerns or queries
Listen to any problems you may have in relation to your healthcare or the that of a loved one or friend
Sort out problems quickly in an informal friendly manner

We will always ask for your permission before personal information is discussed with others. We can also talk to staff, management and other organisations on your behalf.

Get involved

We want to improve how we engage and involve local people within the communities we serve.  We are currently looking for people who are interested in shaping the community health services we provide locally.

We are developing a register of interests for members of our trust - which we will then use to contact interested parties in order to gain feedback or input into service developments that may occur in the future.

Simply complete and return this form, which gives several options about your preferred method of contact for you to choose from.

To register your interest, please complete the patient engagement registration form and return by email to pals.hrch@nhs.net

Hounslow and Richmond PALS - contact us:

Free phone: 0800 953 0363
Email: pals.hrch@nhs.net
Post: If you have any queries about local health services, or you would like to make a complaint, you can write to us at: 

Patient Experience Team
Hounslow and Richmond Community Healthcare NHS Trust
Thames House
TW11 8HU

Or return the form by email: pals.hrch@nhs.net

PALS opening times:

The PALS service can be contacted from 9am to 5pm, Monday to Friday.


You can find out more about how to make a complaint, or find our complaints procedure here.



More information

For more information about HRCH's Patient Advice and Liaison Service (PALS), download our PALS leaflet. An easy-read version is also available here: PALS information leaflet - easy read

PALS Online form
How would you prefer us to contact you?
Is your query/contact in relation to:
If your query/contact is to do with one of our services, are you the patient?

  Useful documents: