Patient Advice and Liaison Service (PALS)

We want to know what you think of our services:

• Do you have a question or comment about community health services across Hounslow and Richmond. Click here to search for PALS in a different area. 

• Do you need confidential advice, information or support? 

• Do you want to make a complaint?

• We’re here to listen and to help you.  
   

We provide free, informal, confidential help and advice for patients, carers and their families.

We can help if you have a compliment, question or concern about community health services in Hounslow and Richmond.

What can PALS do for you?

● Help you get the information you need about NHS services
● Listen and respond to suggestions, concerns or queries
● Listen to any problems you may have in relation to your healthcare or the that of a loved one or friend
● Sort out problems quickly in an informal friendly manner

We will always ask for your permission before personal information is discussed with others. We can also talk to staff, management and other organisations on your behalf.

Get involved

We want to improve how we engage and involve local people within the communities we serve.  We are currently looking for people who are interested in shaping the community health services we provide locally.

We are developing a register of interests for members of our trust - which we will then use to contact interested parties in order to gain feedback or input into service developments that may occur in the future.

Simply complete and return this form, which gives several options about your preferred method of contact for you to choose from.

To register your interest, please complete the patient engagement registration form and return by email to pals.hrch@nhs.net
 

Hounslow and Richmond PALS - contact us:

Free phone: 0800 953 0363
Email: pals.hrch@nhs.net
Post: If you have any queries about local health services, or you would like to make a complaint, you can write to us at: 

Patient Experience Team
Hounslow and Richmond Community Healthcare NHS Trust
Thames House
Teddington
TW11 8HU

Or return the form by email: pals.hrch@nhs.net

PALS opening times:

The PALS service can be contacted from 9am to 5pm, Monday to Friday.

Complaints:

You can find out more about how to make a complaint, or find our complaints procedure here.

More information

For more information about HRCH's Patient Advice and Liaison Service (PALS), download our PALS leaflet. An easy-read version is also available here: PALS information leaflet - easy read