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Urgent care services

If you have a minor injury or illness which requires urgent care or treatment - and you are unable to see your registered GP - click on the links below to find out about our our Urgent Care Centre at West Middlesex Hospital (Hounslow); and our NHS Walk-in Centre at Teddington Memorial Hospital (Richmond).

Hounslow Urgent Care Centre

Hounslow Urgent Care Centre

Hounslow Urgent Care Centre, based at West Middlesex Hospital, is staffed by experienced GPs and nurses, healthcare assistants and other healthcare practitioners.   The centre is open 24 hours a day, 365 days a year and treats minor injuries and illnesses that require urgent treatment if you cannot see your GP. 

Find out more here

Urgent Treatment Centre at Teddington Memorial Hospital


The Urgent Treatment Centre at Teddington Memorial Hospital is staffed by experienced nurses and offers advice and treatment for adults and children with minor injuries and illnesses.  The centre is open between 8am – 8pm, Monday to Sunday.

Find out more here

Choose well - get the right treatment for you

If you become unwell or are injured - we encourage you to choose the right NHS service to ensure you get the best treatment for your condition.

Did you know that a trip to A&E may not be necessary?

With many conditions, people can be more appropriately treated at places other than hospital A&E departments. Instead, it may be quicker, easier and more convenient to see a local GP, pharmacy - or to visit a NHS walk-in centre or urgent care centre.

111 - the NHS non-emergency number.

You can now call 111 when you need medical help fast, but it is not a 999 emergency. NHS 111 is a fast and easy way to get the right help – wherever you are, and whatever the time.

You can call NHS 111 24 hours a day, 365 days a year and all calls from landlines and mobiles are free. 

You can find out more about the NHS 111 telephone line here, or download the information leaflet.

Other options: 

  • GP - Make an appointment with your GP when you have an illness or injury that will not go away. If you feel unwell outside of surgery hours and cannot wait until it reopens, then your GP out of hours service will be able to help. You can contact the service by calling your surgery and following the instructions given on the out of hours telephone message. 

  • NHS Choices – This website offers information on conditions, treatments, local services and healthy living. www.nhs.uk 

  • Pharmacist - Your local pharmacist can give you advice on illnesses and medicines. Visit a pharmacist when you have a common health problem which does not require being seen by a nurse or doctor.  

  • Self care - some illnesses can be treated in your home by using over the counter medicine and getting plenty of rest. This may be the best choice to treat very minor illnesses and injuries. 
  • A&E or 999 - please only go to A&E or call 999 in an emergency. If it is not a life-threatening situation, consider the other options available to you.  

Stay Well This Winter

It's important to look after yourself, especially during the winter. Cold weather can be seriously bad for your health.

If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist. Read more at https://www.nhs.uk/staywell/#rwq5Fie8JmBTWGPl.97