Urgent Treatment Centre at Teddington Memorial Hospital

Opening hours are 8am to 8pm, 7 days a week

• After 8pm please call NHS 111 – you can call NHS 111 at any time to find the right care for you
  
• The centre cares for adults and children who need urgent treatment, if that is the right place for you to go  
  
• We have increased the flexibility of the service, which is run by nurses and other healthcare professionals, supported by a GP
  
• They offer advice and treatmentfor adults with minor injuries, illnesses or problems that may need further investigation – but not in a large hospital or A&E – as well as advice and treatment for children with minor illnesses
  
• Patients registered with a Richmond GP may be able to book a GP appointment via your own practice or NHS 111 as part of the Richmond extended hours GP service, if your practice or NHS 111 say that is the right place for you to go        
   

Appointments 

• When you call NHS 111, they may add you to a list for the UTC to call you back, if that is the right place for you to be treated
  
• You may be given a booked GP appointment by your GP practice or NHS 111 if you are registered with a Richmond borough GP
  
• You can still walk in and be given a booked appointment (you can then choose to sit and wait or come back at the appointment time)
      

What is an urgent treatment centre (UTC)?

This is where you go if you need urgent medical attention, but A&E isn’t the appropriate place. It is usually open for 12 hours every day of the week, every week of the year – including bank holidays. The Teddington service is run by nurses and other healthcare professionals, supported by a GP.

An urgent treatment centre is appropriate for conditions such as injuries, fevers, eye problems or suspected broken limbs. If life is in danger, patients should call 999 or go to A&E.

Examples of conditions treated at an urgent treatment centre are:

• minor injuries to limbs, with possible fractures
  

• urinary tract infections
  

• rashes
  

• superficial burns and scalds
  

• wounds requiring stitching/closure
  

• bites and stings
  

• minor head injuries, such as large bumps, bruises, or cuts
  

• tetanus injections if you need one following burns, cuts, or wounds
  

• minor skin and tissue infections
  

• removal of foreign bodies, including from eyes, ears and noses
  

• emergency contraception
  

Urgent Treatment Centres have access to simple diagnostics such as pregnancy tests or x-rays, as well as a range of other services.

Prescriptions can be issued, but you will need to go to a pharmacy to get the medication . To find a pharmacy near you, please check online at https://beta.nhs.uk/find-a-pharmacy

Are children seen in the Urgent Treatment Centre?

Yes

Can patients contact the urgent treatment centre directly to book an appointment?

No.

For more information about urgent treatment centres, visit: https://www.england.nhs.uk/wp-content/uploads/2017/07/urgent-treatment-centres%E2%80%93principles-standards.pdf