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Falls and Bone Health Service (Richmond)

The integrated Falls and Bone Health Service aims to reduce the rate and risk of falls and fragility fractures amongst Richmond adults, and to improve the health and mobility of older people and sustain their independence.

The service targets people who have had recurrent or occasional falls, those who feel at risk or afraid of falling and those aged 50+ for bone health management.

The service also provides education and training to healthcare professionals, social services and the voluntary sector on the best strategies for managing people who fall.

The overall aim is to help stop people from falling in the future and reduce hip fractures and other injuries.

If you are worried about falling, please visit your GP. If your GP is concerned that you may be at risk of a fall you will be referred to the Falls Prevention Clinic for a more detailed assessment.

You can also call us directly to refer yourself to the Falls and Bone Health service or to discuss any concerns.

The service includes:

  • Falls clinics, based at Teddington Memorial Hospital and Centre House
  • Multidisciplinary risk assessments, including medical review and physiotherapy
  • Patient information packs
  • Staying Steady” exercise groups at Richmond Rehab Unit and Teddington Memorial Hospital
  • Assessments at home for housebound clients
  • Direct links with community falls prevention classes in leisure facilities throughout the borough
  • Dedicated occupational therapy assessment and management, including equipment provision and home environment assessments
  • Physiotherapy rehabilitation and follow up within clients own homes.


Self-help guides

Click here to access our self-help guide for patients/carers on managing falls.

Service base:

2nd Floor
Whitton Corner Health & Social Care Centre
Percy Road

Tel:  020 8614 5397

Email: falls.team@nhs.net

Opening times:

Monday to Friday: 8:30am - 4:30pm

Referrals should be made using the HRCH referral form via the Single Point of Access service.

Patients must have a Richmond GP to be referred to this service.


  • Rebecca Mackenzie – Falls and Bone Health Service Team Leader
  • Dr Sapna Gulati - GP with Special Interest in Falls
  • Rebecca Di-Luzio - Physiotherapist
  • Francesca Jennings - Physiotherapist
  • Kerry Byrne-Fraser - Occupational Therapist
  • Kate Bateman - Therapy Assistant
  • Judy Thompson - Therapy Assistant
  • Jo Saunders - Administrative Team Leader
  • Jane Linehan - Administrative Support