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Top scores in national survey for staff engagement and training 

A staff member holding a 'caring' banner
Thursday 25 February 2016

Hounslow and Richmond Community Healthcare NHS Trust (HRCH) has achieved the highest response rate of all community health trusts in England as part of this year’s NHS Staff Survey – the annual staff feedback report from NHS England.

More staff than ever before at HRCH completed the latest survey, with the local health trust achieving a 58 per cent survey response rate – the highest response of any NHS community trust in the country and the best response rate of any NHS trust in London. 

As part of the survey, staff highlighted the excellent training at the trust – with HRCH achieving the highest score out of 242 NHS trusts nationwide for staff agreeing their training helped them deliver better patient experience (87%).  The trust also achieved the second best score in the country for staff agreeing their training helped them do their job more effectively (89%); and the country’s second highest score for staff agreeing the trust’s training helps them to stay up to date with professional requirements (90%). 

Other highlights from this year’s survey include the fourth highest score nationally against other community NHS trusts for staff engagement - with an increase in staff recommending HRCH as a place to work or receive care (a score of 3.88 – up from 3.75 in 2014; and above the national average of 3.82), and a better than average score for questions on staff motivation. 

Overall, the trust achieved above average scores for 28 out of 33 key findings  - and is within the top 50 nationally (top 20% of all NHS trusts) for 12 key findings.   

The survey results showed that HRCH has continued to improve on its scores from previous years in the majority of key areas – including: 

  • Staff agreeing the care of patients is the trust’s top priority  (79% - up 9% from 2014; and 5% higher than the average for community trusts)
  • Staff believing that the trust acts on concerns by patients (75% - up 3% from 2014; and in line with the national average for community trusts)
  • Staff recommending the trust as a place to work (62% - up 1% from 2014; and 5% higher than the national average for community trusts)
  • Staff feeling pressure to attend work when unwell (50% - against a national average of 58% for community trusts)
  • Staff satisfaction with the quality of work and patient care they are able to deliver (scale summary score of 3.99 – against a national average for community trusts of 3.86) 

Patricia Wright, chief executive of Hounslow and Richmond Community Healthcare NHS Trust said:  

“The results from the staff survey are incredibly important to us as we get to hear about our staff’s views on working conditions at the trust. We firmly believe that the best staff experience delivers the best patient experience - happy staff equals happy patients. 

“This year we have further improved our results in all of the key areas that we aimed to - which is fantastic and a credit to all the staff working here.  In addition to achieving the best response rate in the country for community provider trusts, the survey also shows that the quality of the training we offer our staff is unsurpassed – with the highest scores in the country for staff agreeing that our training helps them to deliver better patient care.”  

Patricia adds: “Whilst the vast majority of our results in this year’s survey are overwhelmingly positive – we will use all of the feedback that staff tell us about working conditions to make improvements. We are looking at the results closely to draw up an action plan for improvement in areas where we compare less favourably or where we could do better.”  

The NHS Staff Survey is the largest survey of staff opinion in the UK and one of the largest staff surveys in the world. Each year NHS staff are encouraged to share their views on the range of their experience at work – including on development opportunities, health and wellbeing, staff engagement and involvement, and feeling able to raise concerns.

The full NHS Staff Survey results for 2015 are available here.