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Staff Awards 2017: Celebrating the success of our local health heroes

The local NHS trust celebrated and recognised the achievements of its most caring and dedicated staff at its annual Staff Awards event on Thursday 16 November 2017.

Hounslow and Richmond Community Healthcare NHS Trust (HRCH) held the event to say thank you to local NHS staff who go the extra mile to deliver exceptional community health services for people across the boroughs of Hounslow and Richmond. 

Local people, patients and staff were invited to nominate their community health heroes from HRCH for seven awards, which aim to recognise those who go above and beyond to improve the health and wellbeing of local people – staff who embody the trust’s values of high quality care, respect and communication.

About this year’s winners and runners up: 

Occupational therapist, Wendy Lywood - winner of our Outstanding Clinician 2017 award
Outstanding clinician of the year


Wendy Lywood, occupational therapist for Richmond Rehabilitation and Reablement Team.

Wendy is always willing to help everyone in the team and picks up extra referrals to make sure the service runs effectively. Wendy was instrumental in setting up a new project to enable patients to recover faster in their own homes. Her contribution, flexibility and efficiency made a significant contribution to the success of this project, with the end result of improving community care for local people. 

Runners up

Vicky Fraser, specialist nurse for the Looked After Children Service in Hounslow.

Vickyis always looking at new ways to help disadvantaged young people to access health services, for example, by offering out-of-hours clinics at times convenient for them.   

Emma Parker, occupational therapist for Richmond Rehabilitation and Reablement Team.
Emma is an exceptional clinician who strives to provide the highest quality, evidence based care. She always achieves fantastic outcomes and is known for her kind and respectful manner and high quality communication skills with patients.  


Rubi Gubara-Sannie, outstanding non-clinician award winner
Outstanding non-clinician of the year


Rubi Gubara-Sannie, learning and development advisor.
Rubi has made significant improvements to the way we train and develop our people. She has boundless energy and enthusiasm for her role and had a key role in the introduction of apprenticeships, improving the induction process, revamping and transforming our management training programme.  

Runners up

Peer Salahudeen, finance manager.

Peer was nominated in recognition of the high quality financial support service he provides managers across the trust – which ultimately enables the trust to provide high quality clinical services which improve the lives of patients.   

Shadine Whitter, business manager for Richmond Rehabilitation and Reablement Team.
Shadine has had a massive impact since she joined, taking on many of the business processes and enabling clinical managers to focus on clinical leadership and management.    



Sheila Roberts, winner of the Outstanding Leader Award 2017

Outstanding leader

Sheila Roberts, immunisations lead.  
Sheila was instrumental in the mobilisation of a major new service last year – ensuring support, training and competencies were in place for new staff within the team. Her style of management is open and respectful and she values the whole team's contribution - always sharing and encouraging best practice.

Runners up

Jeanne Davey, service manager for Richmond Rehabilitation and Reablement Team.
Jeanne is a fantastic manager who consistently goes above and beyond for her team and colleagues. She makes clinicians and non-clinicians feel valued and gets involved with visiting patients to help the team achieve their goals.         

Tracy Mullen, head of service for Podiatry.
Tracy oversees our podiatry services – and under her expert guidance, the service has hit its targets and improved activity. Well respected by her team, she recently
completed a skill mix review to enable the service to recruit junior podiatrists – an opportunity for professional development. 

Daisy Townson, Family Nurse Partnership supervisor.
Daisy is deeply supportive and appreciative of her team and encompasses the trust values in everything she does. She has worked tirelessly to promote the value of the service, including producing several films and working more closely with the local authority. 



Louise Burkill, PA to the chief executive and chairman - winner for the Unsung Hero Award

 Unsung hero award

Joint winners
Louise Burkill, PA to the chief executive and chairman.
Louise is known for going out of her way to support events and projects beyond the scope of her normal role despite her substantial workload – to help colleagues, stakeholders and the trust at large. She is modest about her contributions and always treats staff and volunteers with respect and kindness. Her insightful knowledge of all areas of the trust’s business is truly appreciated by the board of directors and colleagues across the trust. 


Colin Holloway, administrator - joint winner of the Unsung Hero Award 2017

Colin Holloway, administrator for the Immunisations Team.
Colin has amazing people and communications skills. He is unassuming and well mannered – highly respected by colleagues across children’s services. Working in a frontline customer service role, he always puts service users at ease – and has taken on additional work to assist the team deliver a great service.

Runner up

Vivien Sidhu, paediatric physiotherapy assistant for the Hounslow Paediatric Physiotherapy Team,
Vivien is always willing to take on extra tasks. Her friendly and helpful manner, excellent communication skills and commitment to treating people with respect ensures patients and families feel at ease and get the best out of the service. 



Business support officer, Jiwan Ghumman - winner of our Outstanding Employee of the Year 2017

Outstanding employee of the year


JiwanJyoti Ghumman, business support officer for Adult Continuing Care.

Jiwan is resolute, hardworking and always shows a willingness to get stuck in. She embodies the trust’s value of high quality communication and gives great customer service to the families she comes into a contact with, resolving queries or issues in a timely fashion. She is the go-to person when a problem arises –highly respected by our CCGs and her own colleagues.  



Winner of the Outstanding Clinical Team 2017 award: Hounslow Community Learning Disability Team

Outstanding clinical team

Hounslow Community Learning Disability Team.

The team has worked tirelessly to help meet the needs of people with learning disabilities across Hounslow. Throughout the year, the team has demonstrated a genuine commitment to cross-agency working – delivering a range of initiatives with health partners to share learning and encourage effective
multi-agency collaborative working for the benefit of service users, including with local hospices and hospitals. 

Runner up

The Richmond Falls and Bone Health Team.
The team has achieved a lot despite its small size. Committed to innovation and partnership working, the team are trained in motivational interviewing techniques and dementia care – so they go the extra mile to deliver outstanding patient care.  



Winners of our Outstanding Non-Clinical Team Award: Teddington Walk-in Centre, Outpatients & X-Ray Admin team

Outstanding non-clinical team

The outpatients, walk-in centre & x-ray administration team at Teddington Memorial Hospital
Members of the team are known for delivering exceptional customer service. They have experienced significant change over the year – yet the way the team communicate with each other and with members of the public, their respect for patients and colleagues, and their care and compassion are an absolute credit to the trust and Teddington Memorial Hospital. 

Runners up

The e-Rostering Team
The team have been working towards implementing major organisational change programme over the year – involving significant changes to working practices for managers and staff across the trust. They have already helped to improve the quality, efficiency and the safety of the care we provide to patients in all our services.  

The Primary Care Patient Coordinator Service.
Members of the team have
built up fantastic working relationships with local GP practices and other stakeholders, including social services, palliative care, mental health and dementia link workers. Six months after their new service launched, the service has made a real difference to supporting the delivery of coordinated, planned care for patients registered with GP practices. 



Congratulations to all of our winner and runners up – but also to every single member of staff nominated for an award - all of whom are winners!