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NHS trust encourages public to vote for their local NHS heroes

Overall high performing team winner - Falls & bone health team

17 September 2015

Hounslow and Richmond Community Healthcare NHS Trust (HRCH) is inviting local people to nominate staff who provide patients and colleagues with the highest level of care and expertise for the trust’s Staff Awards 2015.

The Hounslow and Richmond Community Healthcare Staff Awards 2015

The HRCH Staff Awards is an annual event that seeks to recognise and celebrate the high level of care, service and innovation that staff at deliver on a daily basis – helping staff to fulfil their potential and deliver the best quality care for patients and the communities.

In November 2014, HRCH held their biggest ever staff awards with an overwhelming number of patients and members of the public nominating  staff for ‘Clinician of the Year’, ‘Inspirational  Leader’, ‘Outstanding Customer Service’, ‘Beyond the Call of Duty’, Corporate Support to Clinical Services’, ‘Quality and Clinical Care Team Award’, ‘Innovation and Service Development’ and ‘Overall High Performing Team’.

Stephen Swords, Chairman for Hounslow and Richmond Community Healthcare NHS Trust, said: “Our staff continues to raise the bar high and rethink the ways that we can deliver the highest level of care to our patients. 

“As a community healthcare provider, it is vital that our staff are always one step ahead. The Staff Awards are our way of recognising and thanking the staff for their incredible work and for providing the best care possible for the community,” Swords said.

Rewarding high quality care and services

HRCH takes pride in being a high performing NHS trust for both patients and staff with 93% of patients saying that would recommend their services to friends and families if they required similar treatment.  The results of their national staff survey, published in March 2015, also show that they are successfully succeeding above the national average for staff engagement.

Over the past year, HRCH have created a range of new services and have worked alongside exciting developments in technology to improve their engagement with patients within the community and to help the patients self-manage their symptoms and conditions. In April 2015, they launched a Community Recovery Service (CRS) in Hounslow to help patients with multi-disciplinary recovery needs. They have also launched a new mobile app developed with uMotif Digital Health that helps patients monitor and manage their diabetes and communicate successfully with HRCH specialists.

In 2015, HRCH was also one of the first trusts in the country to appoint a Freedom to Speak Up Guardian, formerly known as whistleblowing, to ensure that the trust is delivering the highest quality care for patients and was a big step forward in making sure they are leading the way nationally in supporting both staff and patients. Christopher Hall, Radiographer at Teddington Memorial Hospital, was appointed the role at HRCH, one of only 23 currently within the country.

Patients and members of the public can nominate and vote for those they believe should be awarded HRCH’s ‘Clinician of the Year’ and ‘Administrator/Receptionist of the Year’

To nominate a member of staff for one of these two categories visit www.hrch.nhs.uk/staffawards. The deadline for voting is Friday 16 October. The winners will be announced at the trust’s annual Staff Awards event on Friday 13 November.