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Physiotherapy service scores top marks from patients

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Thursday 19 December 2013

Our physiotherapy service has scored top marks in a recent patient satisfaction survey, from patients who suffer back or neck pain.  

The survey found that 94% patients were ‘very satisfied’ and 6% ‘satisfied’ with their treatment from the service, which is run by the musculoskeletal physiotherapy team.

Each quarter, patients attending back and neck pain appointments in Richmond are asked to complete the survey following their treatment. A total of 52 patients responded during the October and December period. The questionnaire is part of the Trust’s commitment to providing the very best care for patients.

Key results from the patient survey include:   

  • 94% of patients were ‘very satisfied’ with their physiotherapy assessment, 6% reported being ‘satisfied’with their assessment.

  • 97% of patients reported understanding their problem after the assessment, 3% reported partly understanding.

  • 100% of patients reported that their physiotherapist was always considerate, respectful and professional.

  •  97% of patients were given a self-management plan. 

Ronnie Bowles, Musculoskeletal Service Manager for Richmond said: “This survey provides assurance that our physiotherapy service continues to be of the highest quality and that our service makes a real difference to their rehabilitation and to the quality of our patient’s lives.

“In each of the three surveys we have undertaken this year, we have scored above 90% for the quality of the treatment our patients received.

 “The Any Qualified Provider initiative, rolled out across the Richmond borough last year, gives patients the freedom to choose whom they receive their physiotherapy with. We are delighted that these patient survey results provide a real endorsement of the quality of our service. Local people should have the utmost confidence that they will receive the very best care and rehabilitation from our NHS physiotherapy professionals.”