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Major award win for innovative integrated service

The integrated community response team

Tuesday 29 September 2015 

An innovative multi-disciplinary team working together in the heart of the community has won a national Health Service Journal award for service design.

The Integrated Community Response Service (ICRS) based in Hounslow, run by Hounslow and Richmond Community Healthcare NHS Trust, and commissioned by Hounslow CCG, aims to prevent patients being admitted to hospital and is made up of a GP, nurses, occupational therapists, physiotherapists, support staff, social workers, primary care mental health nurse and a handyman.  

The service won the overall category for Community Health Service Redesign and was also highly commended in a second category for the Value and Improvement in Specialist Services at the Health Service Journal’s Value in Healthcare Awards.  

The service set up four years ago, brings together for the first time specialist skills from both a hospital and community setting under one roof. The team works together to ensure that patients receive the right care from the right people at the right time. With the breadth of healthcare professionals within one team, patients are now benefiting from receiving a combined package of care which looks at all parts of their ability to stay at home, such as their health, social needs and mental health needs.

Jacki Hunt, service lead said: “I am delighted we are being recognised at a national level. Our unique service operates without boundaries and is now going from strength to strength with 33 working in the team. ICRS continues to develop and expand. We deliver a truly unique service which unites all aspects of care into one service for the benefit of our patients.”

Dr Nicola Burbidge, chair of Hounslow CCG, said: “It is brilliant to see that this work has been recognised by the Health Service Journal awards. The Integrated Community Response Service is a concrete example of how bringing together health and social care can work. It goes to show that taking a bold approach to service design can pay off and achieve real improvements in care for patients.”