19 October 2018
HRCH has been rated Good in every area by the Care Quality Commission. Previously it was rated Requires Improvement.
It was rated Good for being safe, effective, caring, responsive and well-led, following an inspection in June and July 2018.
The trust’s chief executive, Patricia Wright, said: “We are absolutely delighted with this result and the recognition that all staff are kind, caring and treat patients with respect and in dignified ways. We are particularly pleased that CQC inspectors found some areas of outstanding care.”
They say the Hounslow Urgent Care Centre patient champion service works well to help homeless patients access services.
The trust was the first to use the Wound Care Buddy app to determine the best way to treat patients’ wounds in their own homes.
The wheelchair hub in Hounslow offers comprehensive wheelchair, seating and sleep systems for people with long-term mobility problems.
Intravenous therapy nurses developed a new way of administering intravenous antibiotics via portable pumps that patients wear around their necks or in their pockets when at home. This stops them having to go to hospital for treatment.
The trust collaborated with a number of external providers. These relationships were positive and promoted best practice.
The children’s continuing care team delivers high-quality care for children receiving end-of-life care. Relatives told the CQC the team were a lifeline during periods of distress.
CQC Chief Inspector of Hospitals, Professor Ted Baker, said: “There has been an all-round improvement at Hounslow and Richmond Community Healthcare NHS Trust and I’m pleased to see the overall rating has now improved to Good."