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Trust gets great patient feedback at CQC inspection

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Friday 14 March 2014

Inspectors from the Care Quality Commission (CQC), the health standards watchdog, received fantastic feedback from local patients about the quality of the care the Trust provides as part of an unannounced inspection.

The CQC inspection team spoke directly with local patients to hear about their experiences of the Trust’s services.

The healthcare inspectors also examined the personal care and treatment records of people who have used the Trust’s services and observed how patients were being cared for by clinicians.

Postive patient feedback:

Patients told the CQC team that staff were “respectful”, “polite” and “helpful”. 

Other patient's comments to the CQC team included:

  • “The therapists were wonderful, explained everything very well and in detail.”

  • “Staff were friendly, helpful and they listened to me. I was delighted.”

  • “I have learned more about my diabetic condition in two visits to the clinic than in the previous eight years since being diagnosed."

The CQC visited four of the Trust’s services: the Diabetes service in Hounslow and Richmond, the Integrated Community Response Team in Hounslow, and the Richmond Rapid Response Team.

The Care Quality Commission’s final report of Hounslow and Richmond Community Healthcare NHS Trust will be published on the CQC’s website on 25 March 2014.