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Our strategy:

The trust's core staff values: Care, Respect and Communication

Five years from now (2018), we will be at the forefront of improving the health and wellbeing of our local population.

People who experience care from HRCH will be able to describe that they have had an outstanding experience and we will be able to demonstrate that care is consistently safe and effective. We will do this in a way that uses resources efficiently and adds the greatest value.

Our mission (what we are here for)

To provide outstanding care and services that we and our families would want to use.

Our vision (what we aspire to be) 

People will live healthier lives through high-quality, effective and co-ordinated care.

Our values (what is important to us)

Our set of core staff values were developed with our staff, key stakeholders and the local community across Hounslow and Richmond:

  • Care: High quality, safe care with compassion
  • Respect: Dignity and respect to patients and colleagues
  • Communication: Listening and communicating clearly


The HRCH Way

The HRCH Way sets out our ambition for the organisation. Our achievements to date have enabled us to build a strong foundation to be at the heart of developing local integrated care systems. We are ambitious to capitalise and build on innovative ways of working, test out new ideas by taking considered risks, and explore new markets and opportunities. We will have the confidence to do things differently to deliver our vision:

  • Thinking global, acting local

  • Being a good partner

  • Delivering outstanding services

  • Having a strong future

You can find out more about the HRCH Way by reading our Strategic Plan.

Strategic goals and quality objectives

From our vision and ambition for the future we have derived a set of four strategic priorities, which describe the broad areas of focus to direct our activities over the next 3-5 years.


  • Focus on prevention

  • Commit to improving health outcomes through partnerships

  • Pledge to consistently deliver outstanding care

  • Focus on safety and reducing harm

  • Provide patient-centred, holistic and compassionate care

  • Embed a culture of continuous learning and improvement

  • Clearly articulate our service offer

  • Deliver outstanding patient and staff experience



  • Promote health and wellbeing

  • Actively engage with people who use our services, the wider community, our staff ad partners to improve the care we provide

  • Attract, develop and value our highly skilled and engagedf staff who are proud to work at HRCH

  • Harness the skills and expertise within our local community

  • Leaders inspire new ideas and encourage innovation

  • Shared belief in, and commitment to, achieving our vision

  • Provide support to enable people to achieve their potential

  • Appreciate difference and celebrate diversity


Co-ordinated, patient-centred care

  • Co-design services that meet the needs of our population in health and illness

  • Play a key role in integrating physical, mental health and social care services

  • Build partnerships to transform services in the best interests of the population

  • Be an effective partner and easy to work with



  • Create clinically sustainable and financially affordable systems and solutions

  • Use resources effectively to make the best use of tax payer's money

  • Standardise and optimise, where possible, to reduce unwarranted variation

  • Secure opportunities to grow and expand

A roadmap representing our trust's strategy