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Walk-in Centre at Teddington Memorial Hospital

Walk-in Centre nurse team

Changes to walk-in centre at Teddington Memorial Hospital

From 2 July 2018 the Walk-in Centre is changing to an urgent treatment centre

  • New opening hours will be 8am to 8pm, 7 days a week

  • After 8pm please call NHS 111 – you can call NHS 111 at any time to find the right care for you

  • Bookable appointments will be available alongside walk-ins for adults and children who may need urgent treatment

  • We are increasing the flexibility of the service, which will be run by GPs and nurses, with other healthcare professionals

  • They will offer advice and treatment for adults and children with injuries or illnesses that are urgent but not life threatening

  • The urgent treatment centre will combine the current walk in centre with an extended hours GP service, based in the same location

  • Combining the two services will result in improved GP cover, resulting in better care for patients

What’s different for patients?

The main differences for patients are that bookable appointments will be available and the opening hours are changing.


  • You may be given a booked appointment, following clinical triage when you call NHS 111

  • You may be given a booked appointment by your GP practice

  • You can still walk in and be given a booked appointment (you can then choose to sit and wait or come back at the appointment time)

Opening hours

  • The new service will stay open until 8pm, rather than the current 10pm, in line with other urgent treatment centres – call NHS 111 after 8pm

Richmond CCG, Hounslow and Richmond Community Healthcare NHS Trust and the Richmond GP Alliance, have worked on developing the service together, with input from stakeholders.

If you have any queries about this please email pals.hrch@nhs.net or call 0800 953 0363 – the phone is answered between 9am and 5pm, but you can leave a message at any time. For more information, please click here


About the Walk-in Centre

The Walk-in Centre is staffed by experienced nurses and offers advice and treatment for adults and children with minor injuries and illnesses such as:

  • Cuts and bruises

  • Strains and sprains – and possible fractures

  • Urinary tract infections, earache and sore throats, headaches and rashes                

  • Superficial burns and scalds

  • Wounds requiring stitching/closure

  • Bites and stings

  • Minor head injuries

  • Tetanus immunisation if you need one following burns and lacerations

  • Minor skin and tissue infections

  • Removal of foreign bodies from eyes, ears and noses

  • Emergency contraception

We also have an x-ray department at the hospital.

Do I have to make an appointment?

No appointment is necessary.  All our patients have an initial assessment shortly after arriving at the centre.  While we aim for everyone to be seen as quickly as possible, there will sometimes be situations where patients need to been treated more quickly than others.

Who will I be seen by?

The centre is staffed by experienced nurse practitioners.  These are nurses who have advanced nursing qualifications.  There is also a GP at the walk-in centre between 6.30pm-10pm weekdays and all day on weekends and bank holidays.  This is for patients who need more urgent treatment at times when it is not possible for you to see your GP.

We cannot offer advice or treatment on the following:

  • Repeat prescription requests

  • Prescription changes

  • Tranquilliser and sedative medication prescribing

  • Unusual prescriptions

  • Sickness certificates

  • Family planning other than emergency contraception

  • Chronic eye conditions

  • Dental problems

  • Pregnancy problems

  • Sexual health conditions

  • Significant mental health conditions

  • Childhood immunisations

  • Travel vaccinations

  • Drug addiction / methadone prescriptions

  • Removal of ear wax

If you arrive at the walk-in centre and have any of the following conditions, you will be immediately transferred by ambulance to hospital:

  • Significant head injury

  • Spinal neck conditions

  • Possible stroke

  • Chest pains

  • Acute allergic reactions

We want to ensure you get the right care and sometimes you may be directed to other local services if we cannot help you. 

Does the walk-in centre cater for all age groups? 

Yes, we cater for adults and children. 

Please note we are unable to x-ray children under the age of two.  They may be referred to their own GP during surgery opening hours.

Lead Nurse:

  • Tracy Mahoney  

Nurse Practitioners:

  • Denise Albery

  • Gloria Allberry

  • Julie Brimble

  • Eileen Carney-Jones

  • Mary Donohoe

  • Rhian Forshaw

  • Dee House

  • Pauline Hylton

  • Inge Keivit

  • Clare Ramage

  • Mary Richards

  • Joan Santos

  • Sue Southby

  • Linda Timbers

  • Raylene Solomon

Emergency Care Practitioners:

  • Greg Conlon

  • Jayne Signorelli

Health Care Assistants: 

  • Teresa Chivers

  • Cecilia McLintock

  • Jennifer Mereku

Walk-in Centre sign

 Tel: 020 8714 4004 

Walk-in centre:

  • Monday to Friday: 8am – 10pm

  • Saturday, Sunday and bank holidays: 8am – 9pm  


  • Monday to Friday: 9am – 7pm (last patient 6.45pm)

  • Saturday, Sunday and bank holidays: 12pm – 5pm (last patient 4.45pm)  


Lloyds Pharmacy no longer based at Teddington Memorial Hospital

Please note the Lloyds Pharmacy previously based at Teddington Memorial Hospital permanently closed on 31 March 2016.

Find out more here, including details of alternative community pharmacies close to the hospital.

Contact details:

Telephone: 020 8714 4004



Teddington Memorial Hospital
Hampton Road
TW11 0JL 


Car parking at Teddington Memorial Hospital is free.

View Teddington Memorial Hospital in a larger map
Walk-in Centre map
  • NHS Choices - A wealth of information from the NHS on conditions, treatments, local services and healthy living.

  • NHS 111 - Dial 111 from your phone to access this service when you need medical help fast, but it’s not a 999 emergency.

  • Hounslow Urgent Care Centre -  If you live in Hounslow, this service provides care for patients who require urgent medical attention and cannot be seen by your registered GP.

A short film about the triage process at our NHS Walk-in Centre (WiC) in Teddington Memorial Hospital. It explains what will happen and what you can expect when you visit the Walk-in Centre. 

The WiC provides treatment for minor injuries or illnesses which require urgent attention, at times when it is not possible to see your GP.