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Urgent Treatment Centre at Teddington Memorial Hospital

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 Urgent treatment centre at Teddington Memorial Hospital

On 2 July 2018 the urgent treatment centre replaced the former walk-in centre

  • New opening hours are 8am to 8pm, 7 days a week

  • After 8pm please call NHS 111 – you can call NHS 111 at any time to find the right care for you

  • The centre cares for adults and children who need urgent treatment, if that is the right place for you to go   

  • We are increasing the flexibility of the service, which will be run by nurses and other healthcare professionals, supported by a GP

  • They will offer advice and treatment for adults with minor injuries, illnesses or problems that may need further investigation – but not in a large hospital or A&E - as well as advice and treatment for children with minor illnesses

  • Patients registered with a Richmond GP may be able to book a GP appointment via your own practice or NHS 111 as part of the Richmond extended hours GP service, if your practice or NHS 111 say that is the right place for you to go        

 

What’s different for patients?

The main differences for patients are that bookable appointments are available and the opening hours changed.

Appointments

  • When you call NHS 111, they may add you to a list for the UTC to call you back, if that is the right place for you to be treated

  • You may be given a booked GP appointment by your GP practice or NHS 111 if you are registered with a Richmond borough GP

  • You can still walk in and be given a booked appointment (you can then choose to sit and wait or come back at the appointment time) - a survey recently established that 59.5% of people who attended the previous walk-in centre would accept an appointment rather than stay and wait to be seen

Opening hours

  • The new service is open until 8pm, rather than 10pm as previously, in line with other urgent treatment centres – call NHS 111 after 8pm

 

Richmond CCG, Hounslow and Richmond Community Healthcare NHS Trust and the Richmond GP Alliance, have worked on developing the service together, with input from stakeholders.

If you have any queries about this please email pals.hrch@nhs.net or call 0800 953 0363 – the phone is answered between 9am and 5pm, but you can leave a message at any time. For more information, please click here

 

What is an urgent treatment centre (UTC)?
This is where you go if you need urgent medical attention, but A&E isn’t the appropriate place. It is usually open for 12 hours every day of the week, every week of the year – including bank holidays. The Teddington service is run by nurses and other healthcare professionals, supported by a GP.

Why has the service been renamed as an urgent treatment centre?
The NHS is working to standardise the services available for urgent care. Feedback from the public suggests the range of services currently on offer is confusing, from minor injury units, to urgent care centres, urgent treatment centres and walk-in centres – all of which provide similar services. This is about standardising the services, so they are all open from 8am-8pm, with appointments available through NHS 111, to give help the public understand where the best place is for their care.

How does it differ from a walk-in centre?
The main difference is that the service is open until 8pm (rather than 10pm) and booked appointments are available. Walk in appointments are also available.

What are the opening hours?
In line with the national model for Urgent Treatment Centres, the service will be open 7 days a week, including bank holidays, from 8am to 8pm. 

Do many patients attend from 8-10pm?
In Teddington the number of patients who attend each day between 8-10pm is small at about eight people on average. The NHS has a responsibility to spend taxpayers’ money in the most effective, fair and sustainable way, so staffing and running a treatment centre for two hours when demand is so low is not a good use of finite local NHS resources.

When should I go to an urgent treatment centre?
An urgent treatment centre is appropriate for conditions such as injuries, fevers, eye problems or suspected broken limbs. If life is in danger, patients should call 999 or go to A&E.

Examples of conditions treated at an urgent treatment centre are:
• minor injuries to limbs, with possible fractures
• urinary tract infections
• rashes
• superficial burns and scalds
• wounds requiring stitching/closure
• bites and stings
• minor head injuries, such as large bumps, bruises, or cuts
• tetanus injections if you need one following burns, cuts, or wounds
• minor skin and tissue infections
• removal of foreign bodies, including from eyes, ears and noses
• emergency contraception

 Urgent Treatment Centres have access to simple diagnostics such as pregnancy tests or x-rays, as well as a range of other services.

Prescriptions can be issued, but you will need to go to a pharmacy to get the medication. To find a pharmacy near you, please check online at https://beta.nhs.uk/find-a-pharmacy/

Are children seen in the Urgent Treatment Centre?
Yes

Can patients contact the urgent treatment centre directly to book an appointment?
No.

How are you going to manage the move towards predominately booked appointments?
The transition to booked appointments will be gradual. NHS 111 will help us manage the transition as they gradually book more people into the service. Walk in appointments will continue to be available.

Will the urgent treatment centre be able to cope with bookable appointments as well as people just walking in?
Yes, there will be one system for booking appointments and another system for people who walk in. The systems will work alongside each other.

For more information about urgent treatment centres, visit: https://www.england.nhs.uk/wp-content/uploads/2017/07/urgent-treatment-centres%E2%80%93principles-standards.pdf
 

Lead Nurse:

  • Tracy Mahoney  

Nurse Practitioners:

  • Denise Albery

  • Gloria Allberry

  • Caroline Bermingham
  • Eileen Carney-Jones
  • Alma De Jesus
  • Yvonne Elliott
  • Rhian Forshaw
  • Dee House

  • Inge Kievit
  • Clare Ramage

  • Debbie Slater
  • Raylene Solomon
  • Sue Southby
  • Linda Timbers


Emergency Care Practitioners:

  • Greg Conlon

  • Jayne Signorelli


Health Care Assistants: 

  • Teresa Chivers

  • Marissa Cunha

  • Cecilia McLintock

  • Jennifer Mereku

  • Julie Scheers 





Children's Acute Nursing Service (CANS)

Opening hours: 8am-8pm, Monday to Friday

The Children’s Acute Nursing Service (CANS) offers specialist advice, information and treatment for children with minor illnesses. By getting the right care at the urgent treatment centre, children are less likely to have to go to A&E or to stay in hospital.

 

The service is run by specialist paediatric nurses who work with babies and children up to 15 years old in a number of areas, such as (but not limited to):

 

Upper respiratory tract symptoms/infections

  • coughs

  • colds

  • earache

  • sore throats

  • asthma exacerbations/wheezing

  • sinus conditions

  • flu-like symptoms

  • acute bronchitis

  • hay fever

  • chest infections

 

Skin conditions

  • rashes

  • spots

  • insect bites and stings

 

Gastrointestinal symptoms

  • diarrhoea

  • vomiting

  • constipation

  • abdominal pain

  • oral thrush

 

Urinary tract infections

  • boys and girls

 

Eye conditions

  • conjunctivitis

  • chalazion

  • styes

 

Wounds and lacerations

  • superficial grazes

  • tetanus immunisation

 

Minor skin & tissue infections

  • impetigo

  • minor cellulitis

  • abscesses

  • wound infections

  • paronychias (infection of the nail bed)

  • nappy rash

 

Other

  • fever

  • headache

  • crying baby

  • baby not feeding

  • colic

  • foreign bodies (ear and nose)

  • fainting

  • nose bleeds

  • emergency contraception

 

Meet the team

Nicola Young, Children's Advanced Nurse Practitioner

Laura Colkett, Children's Nurse Practitioner

Clare Nelson, Children's Nurse Practitioner

Helen Richards, Trainee Children's Advanced Nurse Practitioner

 Tel: 020 8714 4004 

Urgent treatment centre

  •   8am-8pm, 7 days a week


Children's Acute Nursing Service 

  • 8am-8pm Monday to Friday

X-ray

  • Monday to Friday: 9am – 7pm (last patient 6.45pm)

  • Saturday, Sunday and bank holidays: 9am – 5pm (last patient 4.45pm)  


   

Lloyds Pharmacy no longer based at Teddington Memorial Hospital

Please note the Lloyds Pharmacy previously based at Teddington Memorial Hospital permanently closed on 31 March 2016.

Find out more here, including details of alternative community pharmacies close to the hospital.

Contact details:

Telephone: 020 8714 4004

 

Address:

Teddington Memorial Hospital
Hampton Road
Teddington
Middlesex
TW11 0JL 


Parking

Car parking at Teddington Memorial Hospital is free.


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Walk-in Centre map
  • NHS Choices - A wealth of information from the NHS on conditions, treatments, local services and healthy living.

  • NHS 111 - Dial 111 from your phone to access this service when you need medical help fast, but it’s not a 999 emergency.

  • Hounslow Urgent Care Centre -  If you live in Hounslow, this service provides care for patients who require urgent medical attention and cannot be seen by your registered GP.