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Health Visiting (Hounslow and Richmond)

A health visitor is a qualified and registered nurse or midwife who works primarily with pre-school children and families. The role of the health visitor is about the promotion of health and the prevention of illness in all age groups.

Your health visitor will be able to support and advise on a range of areas such as breast feeding and weaning, safety, immunisation, hygiene, post natal depression as well as physical and emotional development and other aspects of health and childcare.

Health visitors are also able to advise on all aspects of family health and social issues that may impact on families. Health visitors work in partnership with GPs and other members of the primary healthcare team, and other health professionals such as therapists, community paediatricians, and child and adolescent mental health services.

Health visitors work in collaboration with other agencies such as local authority children’s services, early year’s children’s services and local housing departments.

The health visiting service also has close contact with, and may refer families to, support groups in the voluntary sector such as Home Start. 

You can find out more about the role of health visitors by downloading the patient information leaflets on the right hand side of this page.      

Health visitor clinics in Hounslow and Richmond:

Well Child Health Clinics in Hounslow and Richmond

Our team of health visitors run Well Child Health Clinics across both boroughs of Hounslow and Richmond.  

Find out more about these free clinics by clicking on the 'Well Child Health Clinics' tab.

Breastfeeding advice and support/clinics

There is extensive specialist support available for mothers with questions about breastfeeding or who are experiencing difficulties.  Drop-in sessions are available most days of the week at different locations.  Mothers and their supporters can turn up at these and do not need to make an appointment.  They will be seen one-to-one by fully trained breastfeeding specialists.

Specialist weekly drop-ins that parents can access are provided locally by the National Childcare Trust (NCT).

NCT provide extensive specialist support for mothers with questions about breastfeeding or who are experiencing difficulties. The NCT has drop-in sessions most days of the week at different locations. Mothers and their supporters can just turn up and do not need to make an appointment, but please contact the drop-in centre before you travel in case of unforeseen circumstances. They will be seen one to one by fully trained breastfeeding specialists.

  • For information about breastfeeding support clinics in Hammersmith or Ealing, visit your local branch page on the NCT website:   www.nct.org.uk/branches

*We do not provide these clinics ourselves and cannot be responsible for any changes to the sessions shown below. Please contact the local NCT drop-in before you travel*

A picture of a child

Useful links and  other sources of help

  • NCT– Helpline: 0300 330 0700 

 Find out more

If you have any queries regarding access to breastfeeding support please contact Carole Lyons - Clinical Service Manager (health visiting) on 07584 475 879 or email Carole.Lyons@hrch.nhs.uk

Well Child Health Clinics in the boroughs of Hounslow and Richmond:

Well Child Health Clinics are appointment-only clinics, run by the trust's health visitors to monitor and assess your baby’s routine growth, as well as your own emotional well-being, if you wish.  For children under 1 year old, it is recommended that your baby is weighed and your emotional well-being is assessed. 

The Well Child Health Clinics are for your baby’s routine growth measurements and assessment of your emotional well-being when your baby is

- between 6-8 weeks of age
- 12 weeks of age
- 16 weeks of age
- between 8-10 months of age

Please book an appointment by calling the Health Visiting Administration Service on 0208 973 3490.   

Download our Well Child Health Clinics programmes below: 

Changes to Richmond Well Child Health Clinics in 2017:

Centre House Clinic - changing date

From Tuesday 3 January 2016, the Well Child Health Clinic currently held at Centre House, Sheen Lane on Thursday afternoons (1pm - 4pm) will be changing to:

  •   - Tuesday mornings, 9.30am-11.30am, at Centre House 

  • The final Thursday afternoon clinic will be on 29th December 2016.

Croft Centre Clinic - changing date & location


From Thursday 5 January 2017, the Well Child Health Clinic held at the Croft Centre on Monday afternoons 1pm – 3pm, will be held on:

  - Thursday mornings 09.30 – 11.30am instead.

The clinics will also be moving location to:   

Barnes Children's Centre
67b Lower Richmond Road
SW14 7HJ   

The final Monday clinic at Croft Centre will be on Monday 19 December 2016.  The first Thursday clinic at 67b Children Centre will be on Thursday 5 January 2017.

You can find the contact details of your health visitor in the red “Parent Held Record” book, which was given to you during your first visit.

For general enquiries please contact:

  • Julie Hale, 0-19 Service Manager for Hounslow and Richmond Health Visiting and School Nursing Service.   
    Tel: 020 8714 4069 


Health visitors will generally arrange to visit you at your home, initially. Well child health clinics, antenatal and post natal support groups, sleep advice, behaviour surgeries

Breastfeeding Café or drop ins are held at various clinics throughout Hounslow & Richmond.  

The Health Visitors can be contacted via a centralised admin hub on 020 8973 3490.

Please note the Health Visiting admin hub are experiencing an unusually high number of calls. We try to ensure that all calls are answered promptly but on some occasions the wait may be longer than we would want.   Times to avoid: 4pm-5pm and Mondays.

Opening times:

Generally services are available Monday to Friday between 9am and 5pm.

Closed on Bank Holidays.  

Parents and carers can contact the trust's duty health visitor for advice, Monday to Friday between 9am-5pm by calling tel: 0208 973 3490

If you require any out-of-hours hours advice please either call NHS 111, or contact your GP.

The BCG tuberculosis (TB) vaccine is offered to babies through a referral process only for babies under 1 year old, living in Hounslow or Richmond.

All babies born at West Middlesex University Hospital are routinely offered the BCG vaccine . We are informed that West Middlesex Hospital will contact parents directly to offer a catch up programme.

In Hounslow, we routinely offer the BCG vaccine to all babies under 1 year old, regardless of which hospital they were born at. In Richmond there is a criteria list to complete to determine risk that needs to be met before babies are immunised If your baby lives in Hounslow or Richmond boroughs but was not born at West Middlesex Hospital - ask your health visitor about a referral.
There may be a delay in appointment bookings due to a national shortage of the vaccine currently.

Advice for parents on the BCG vaccine:

1.            Whilst it is unlikely that your baby if he /she does develop a temperature or become fretful,or if you have any concerns  discuss with your GP, Pharmacist or Phone the NHS advise line on 111 for advise  on the use of paracetemol (Calpol). 

2.            Leave the injection site to air, do not cover with plasters. 

3.            You can bath your baby as normal. 

4.            The injection site may swell and be quite large, i.e. the size of a 10p coin or more.  If the site is larger than a 10p coin, seek advice from your GP as soon as possible.

5.            If redness or swelling moves away from the injection site, or if there is any swelling at the child’s armpit seek advice from your GP as soon as possible. 

6.            The injection site may also look like an abscess, and can take up to three months to heal. This is positive as it shows the vaccine and your child’s immune system is working.

7.            If the site is oozing and you want to take your baby swimming, apply a dressing for a short time only. 

8.            Please do not squeeze the injection site or ulcer formed by the vaccine. 

9.            If the site has not healed after 3 months, seek advice from your GP as your baby may require follow up treatment. 

10.         Your baby can still start their routine immunisations, however you should make sure that your baby is not given another injection in the same arm as the BCG for at least 3 months.


More information: 

The health visiting Service is universal for all families with a baby/toddler 0-5 years.

The health visiting service is notified of new births and mothers will receive contact directly.

Health visiting administration hub

To contact and/or make a referral to your local Health Visiting Team please contact the trust's health visiting administration service on 020 8973 3490

Email: HRCH.hvadminhub@nhs.net

Or write to:

Health Visiting Administration Service, HRCH
3rd Floor
180 High Street
TW11 8HU