Tuesday 22 October 2013
Hounslow and Richmond Community Healthcare NHS Trust is committed to supporting staff to raise concerns about the safety and quality of patient care.
The Trust has pledged its support to the Nursing Times ‘Speak Out Safely’ campaign
Siobhan Gregory, director of quality and clinical excellence, said:
“We are committed to ensuring that staff feel able and supported to speak out if care falls below the high quality standards we expect.
“This campaign highlights the importance of speaking out to protect and ensure quality care is delivered to our patients.
“We have a strong safety culture within the Trust, with several ways that staff can feel supported to raise concerns in an appropriate and timely way. We want everyone in the organisation to feel confident that their concerns will be addressed and taken seriously.”
The full SOS pledge
This trust supports the Nursing Times Speak Out Safely campaign. This means we encourage any staff member who has a genuine patient safety concern to raise this within the organisation at the earliest opportunity.
Patient safety is our prime concern and our staff are often best placed to identify where care may be falling below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager, or another member of the management team. We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.
We promise that where staff identify a genuine patient safety concern, we shall not treat them with prejudice and they will not suffer any detriment to their career. Instead, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.
It is not disloyal to colleagues to raise concerns; it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes and poor practice may reveal a colleague needs more training or support, or that we need to change systems or processes. Your concerns will be dealt with in an open and supportive manner because we rely on you to ensure we deliver a safe service and ensure patient safety is not put at risk. We also want this organisation to have the confidence to admit to mistakes and to use them as learning opportunities.
Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely.
Click here for more information about the Speak Out Safely campaign